National Grid directs $500K to support customers affected by COVID-19

National Grid, which serves 20 million customers in New York, Massachusetts, and Rhode Island, is directing $500,000 to support customers affected by the health impacts, financial hardships, and disruption caused by the COVID-19 pandemic.

The funding will provide immediate relief to families and individuals in need and bolster efforts by local organizations to assist communities in its coverage area, according to a release from National Grid.

A portion of the funds will be dedicated directly to National Grid’s customers experiencing financial hardship. The Company will also work with community-based organizations and funds to help support many of the basic needs being interrupted.

In addition, National Grid has taken the following steps to further protect the safety and well-being of our customers and employees:

— Suspending collections-related activities, including service disconnections, to lessen any financial hardship the COVID-19 pandemic may have on customers;

— Encouraging customers who are struggling to pay their National Grid bill to contact the company as soon as possible for assistance;

— Offering the expertise of its Consumer Advocates, who provide crisis intervention support for customers in need, working closely with state and county Social Services and community assistance organizations; and

— Requiring its employees to take precautionary measures before entering a customer’s home to limit exposure.

More Regional News

  • The Guilderland schools superintendent, Marie Wiles, emailed a letter to the school community Friday when the first case of COVID-19 at Altamont Elementary School was announced and then again Saturday after the second case, in a different household, had been announced on Friday evening.

  • The spike of COVID-19 cases at UAlbany can be traced back to athletes and to off-campus housing in the Pine Hills neighborhood of Albany, said Albany County Executive Daniel McCoy.

  • Speaking to young adults, Albany County Executive Daniel McCoy said on Tuesday, “You’re spreading it to people that can end up in the hospital or worst-case scenario, end up passing away.”

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