After a Knox resident complained about the town website at Knox’s December board meeting, The Enterprise spoke with Matthew Turcotte, a web designer who specializes in municipal websites, about what makes a town site good, and why they’re so hard to get right.

It’s a brick-and-mortar store offering virtual services.

In this era, municipalities shouldn’t consider dispensing information electronically as an add-on; rather it is essential. And citizens must do their part in letting their government know what information they need.

Those responsible for websites for Albany County, the town of Guilderland, and Guilderland schools found both fault and value in this fall's statewide survey by an Albany think tank.