ALBANY COUNTY — Albany County like the rest of the state, the nation, and the world has been affected by the faulty software update sent by cybersecurity company CrowdStrike.

“While many departments had been impacted,” Albany County Executive Daniel McCoy said in a statement sent to the press at 9:47 on Friday morning, “some have been brought back online.”

The county’s departments of Social Services, and Children, Youth, and Families are unable to serve clients, McCoy said.

“Albany County Department of Information Services has been working diligently since detecting the problem,” he went on. “They have restored critical functions at the Shaker Place Nursing Home and are prioritizing other life and public safety departments. At this time, we are working toward a full resolution, but do not have an anticipated time when full functionality will be restored.”

Later on Friday morning, governor Kathy Hochul said at a press conference, “We are in an unprecedented situation. At approximately 12:45 a.m. this morning, the cyber security company, CrowdStrike, sent a software update to their clients. Many systems received this update that literally shut down following this downloading due to a problem with the software.”

She went on, “I want to be very clear, at this time, we have no indication that this is a hack or a cyber security threat. It is more of a technical issue. There is no risk to personal, sensitive information that we are aware of; although, we are continuing to monitor the environment very closely.”

She noted that CrowdStrike had “shared a fix to the problem” and said state workers under the direction of Chief Cyber Officer Colin Ahern are working to fix the problem.

“As soon as this problem was identified, in the middle of the night, I deployed my team of experts to address it,” said Hochul.

Ahern had put out a statement at 9:12 a.m. on Friday, saying, “We are aware of an issue affecting Windows computers running a third party security software tool that is impacting systems and services worldwide. It is not a security incident or cyberattack …We do not yet have a timeline for full restoration.”

CrowdStrike’s new code, with the bug in it, was for computers that run Microsoft Windows software. Each affected computer has to be rebooted.

Hochul said at the press conference, “Our top priority is emergency services. We’re working with localities to ensure that 9-1-1 systems are operational. Multiple counties have notified our Office of Emergency Management that their internal computer systems have been impacted, and thankfully, all of them have backup systems for situations like this. New Yorkers in all 62 counties are able to call 911 at this time.”

Hochul also said, “Non-emergency services are being impacted as well.” She noted “major disruptions” at offices for the Department of Motor Vehicles across the state.

“And while the Port Authority isn't impacted itself, the individual airlines are,” said Hochul. “So, everyone should certainly be checking flight information before they head to the airport.”

She concluded, “We'll continue working around the clock to restore services as soon as possible, and we'll continue to keep New Yorkers updated on our progress.”